Refund policy

 Return & Refund Policy (Print-on-Demand Products)

1. Withdrawal Right & Custom-Made Products

Under Article 16(c) of the EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to goods:

  • made to the consumer’s specifications, or

  • clearly personalized.

All products sold on Anime Body Pillow® are printed on demand, produced individually after an order is placed.
Therefore, once production has begun, the items become custom-made and the standard 14-day withdrawal right no longer applies.

24-Hour Cancellation Window (Before Production Starts)

Customers may cancel their order within 24 hours of purchase. A 3% transaction fee is deducted from the refund to cover payment processing costs.
After this period, production begins and cancellation or “change-of-mind” refunds are no longer possible.

2. Defective or Non-Conforming Products

If you receive a defective, damaged, or incorrect item, you retain all rights granted by EU consumer protection law. Please report the issue within 15 days of delivery.

Please contact us at:
contact@anime-body-pillow.com

Include:

  • a description of the issue

  • clear photos of the defect or incorrect product

We will provide, at no cost:

  • a replacement, or

  • a full refund

Return Shipping Costs for Defective Items

If a return is required, all return shipping costs are covered by us.

If repair or replacement is impossible, the customer is entitled to a full refund.

3. Refund Method & Processing Time

Once a refund is approved, it will be processed within 14 calendar days.

Refunds are issued using the same payment method used for the original order, unless another method is expressly agreed with the customer.

4. Incorrect or Damaged Deliveries

If the delivered product does not match what was ordered, or if the parcel arrives damaged, we will:

  • cover all return costs, or

  • send a free replacement immediately.

5. Customer Responsibilities During Inspection Period

Customers may inspect their product to verify its nature and quality, as they would in a physical store.
However:

Using the product in a way that goes beyond normal examination — including washing, staining, or otherwise altering the item — may lead to a deduction in value or a rejection of refund claims for defective items.

6. Contact

For any issue related to returns, defects, or order cancellations, please contact us at:
contact@anime-body-pillow.com


DKP Trading Limited
2301, 23/F, Bayfield Building
99 Hennessy Road, Wan Chai
Hong Kong SAR
CR: 80442593
Email: contact@anime-body-pillow.com
Phone: +1 505 528 0950