Shipping Policy

1. General

Every product sold on Anime Body Pillow is printed on demand and produced individually after your order is placed. We do not hold pre-printed stock. Orders are processed Monday to Friday during standard business hours.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in your order. The exact amount is shown before payment, so there are no surprises.

3. Production and Dispatch

Production starts after the 24 hour cancellation window described in our Refund Policy. Printing and quality control typically take 3 to 7 business days. Once your order is dispatched, you will receive a confirmation email with a tracking number.

4. Transit Times

Transit typically takes 10 to 15 working days depending on your destination and the courier selected. In total, from order to delivery, please allow 15 to 20 working days.

5. Delivery Terms

5.1 Change of delivery address. We can update the delivery address at any time before the order has been dispatched. Contact us as soon as possible at contact@anime-body-pillow.com.

5.2 P.O. box addresses. Please note that we can only offer postal services, not courier services, to P.O. box addresses.

5.3 Delivery time exceeded. If your order has not arrived within the timeframe above, contact us so we can open an investigation with the courier.

6. Returns and Cancellations

All rules regarding cancellations, returns and refunds are set out in our Refund Policy. In summary: orders can be cancelled within 24 hours of purchase (a 3% transaction fee applies), custom printed products cannot be returned for change of mind once production has begun, and defective, damaged or incorrect items must be reported within 15 days of delivery. For defective items, all return shipping costs are covered by us and refunds are issued to the original payment method.

7. Parcels Damaged in Transit

If possible, please reject a visibly damaged parcel from the courier and contact our customer service. If the parcel was delivered without you being present, contact us with photos of the damage. We will send a free replacement or issue a refund as set out in our Refund Policy.

8. Parcels Lost in Transit

If a parcel appears lost, we will open an investigation with the courier. As soon as the courier confirms the parcel is lost, we will process a replacement or a refund.

9. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

10. Duties and Taxes

Sales tax is included in the price where applicable. For international shipments, import duties and taxes, where applicable, are the responsibility of the recipient unless they were collected at checkout.

11. Customer Service

For all customer service enquiries, please email us at contact@anime-body-pillow.com.

DKP Trading Limited
2301, 23/F, Bayfield Building
99 Hennessy Road, Wan Chai
Hong Kong SAR
CR: 80442593
Email: contact@anime-body-pillow.com
Phone: +1 505 528 0950